The following are the main policies at Tip of Spear. These have been established to lay a framework for mutual respect in doing business and working together, so that expectations are clear and fair. If you have any questions on our policies, please contact us.
No outdoor shoes or shoes with heels are permitted on the gymnasium mats to preserve the life of the floors and keep it clean for those doing ground training. You are welcome to wear socks or bring clean indoor shoes.
No smoking, vaping or other activities that affect other students are permitted.
No firearms or live ammunition are permitted in the facility.
No dogs are permitted in the facility except with permission.
Everyone who enters the facility must treat all staff and students with the utmost respect.
If any of these policies are broken, the student will receive one warning. If they do not comply, they will be asked to leave the facility.
Tip of Spear follows all federal, provincial and municipal guidelines and bylaws on COVID-19. Currently, all restrictions have been lifted. Masks may be required for specific classes due to instructor's health reasons.
Cancellation & Refund Policy
Final decisions on all refunds are at the final discretion of Tip of Spear administration.
Full refunds will be issued for online courses if:
less than 10% of the course was completed,
AND the refund was requested within 15 days of purchase
Full refunds will be issued for online exams if:
the cancellation is requested by email, at least two (2) business days prior to the day of the exam.
Individual In-Class Training and In-Person Exams:
If a cancellation is requested at least two (2) business days prior to the start of the class/exam, full refunds will be issued for in-class training and/or In-person exams.
If a cancellation is requested less than two (2) business days notice prior to the start of the class/exam, 50% refunds will be issued if no replacement can be found for that spot, or 100% refunds issued if a replacement can be found.
Consideration may be given in the event of a medical or family emergency and the individual may be given an opportunity to reschedule without penalty one time. No refunds will be issued.
Training may be rescheduled once without penalty. If training is rescheduled more than once, an additional administration fee will be charged.
No refunds are issued for no-shows or if the class has already been taken.
Registration is non-transferrable.
Passes can be cancelled at anytime without penalty. Refunds are not granted on first month's registrations or for past months where memberships were not used. Partial refunds for passes partially used will not be issued. We are not able to put a "hold" on memberships due to the demand for our classes, out of fairness to those on our waiting lists.
Corporate Training Policy
All corporate classes require a minimum of 8 students. The exact number of students will be finalized between Tip of Spear and the Corporation two business days prior to the start of the course. If a student cannot attend and gives notice within two business days of the class, it is up to the corporation to fill that spot, or be charged 50% of the training cost for that person.
Cancelling or rescheduling of exclusive corporate classes are accepted up to ten business days prior to the first day of the scheduled class. For cancellations within ten business days, a 50% charge would be issued for the cost of the class. For rescheduling classes within ten days, a 25% charge will be issued.
Most corporate training is invoiced after the training is delivered. If training is being provided out of town, a deposit may be required prior to training. Travel fees will be incurred for all courses delivered outside of the Greater Edmonton Area.
All invoices are due within 30 days. Late payment charges of 2.00% compounded monthly (26.82% per annum) will be applied if payment is not received by the date shown on the bill. Invoices can be paid by bank transfer, credit card or Paypal.
Privacy & Information Policy
This policy is to help you understand what information we collect, why we collect it, and what we don't do with it.
Tip of Spear collects information necessary to register clients for training programs, such as names and contact information. All files are stored for 2 years, as per the Solicitor General requirements, and after that, they are destroyed.
We never store credit card information in our system and if this is something that is of extra concern - we also provide the safety of using Paypal to make transactions.
Email addresses that are collected are used to inform students of information about their courses and future courses. Students may opt out of receiving emails at any time.
Tip of Spear never sells client information, and only shares this information with partner companies if it is required for them to conduct training.